Sales Igniter Chat docs

How to add live chat to WordPress

How to set up and use Sales Igniter Chat: the chat, the inbox, the AI agent and email replies, step by step, with screenshots.

Setting up live chat on WordPress, step by step

Setting up and using the chat, the inbox and the AI agent, in the order to read them. 10 docs

  1. Getting startedSales Igniter Chat puts a live chat on your WordPress site. Your team answers it from WordPress, and an AI agent answers from your own help docs and pages around the clock, then hands the chat to a person when it should.
  2. The chat widgetThe chat widget is the bubble in the corner of your site. Its launcher is a small script (under 30 KB gzipped); the chat itself loads only when a visitor opens it, so it does not slow your pages down, and it works on cached pages.
  3. The inboxEvery chat, email reply and AI conversation lands in one inbox under Live chat › Inbox.
  4. The AI agentThe AI agent answers visitors around the clock from your own help docs, pages and products.
  5. Email repliesVisitors leave before you answer. With email continuity a reply they have not read goes to them by email after a short wait, and when they answer that email, the answer comes back into the same conversation.
  6. Live visitors and proactive messagesSee who is on your site right now and start the conversation yourself: Live visitors shows the people browsing, on a list and a world map, and proactive messages open the chat by themselves on the pages and moments you choose, such as the…
  7. Routing, office hours and ratingsDecide who answers which chats, when you are open, and what happens when nobody is: a person, the AI agent or email.
  8. Notifications and pushA chat nobody hears about is a lost booking. Sales Igniter Chat tells your team about new chats in the browser, on their phones by push, and by email when a chat waits too long.
  9. Privacy, consent and GDPRSales Igniter Chat keeps everything on your own server, asks for consent before it tracks anyone, and gives you the tools to answer a person’s request for their data.
  10. WooCommerce and EDD purchasesWhen a customer asks about their order or their licence, you see the answer next to the chat.

Changelog

Every release, newest first. 1 doc

  1. ChangelogRelease history for the Sales Igniter Chat plugin. The newest release is listed first.
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