Complete feature list

Every feature of the live chat widget, the inbox and the AI agent

Everything Sales Igniter Chat does, from the chat bubble to the AI agent: 161 features in 15 categories. Pick a category, or search for a feature.

Included Coming soonIn the next release Needs …Works with another plugin you add

Chat widget

15 features
  • A chat bubble in the corner of every page, with your accent and header colours
  • Bottom right or bottom left, with optional words next to the launcher ("Chat with us")
  • A small launcher script (under 30 KB gzipped); the chat loads only when a visitor opens it
  • Works on cached pages
  • Your greeting, reply time line and "nobody is online" text
  • Shows who is online in the header: first names and initials, never photos
  • Questions before the chat: name, email and "What is it about?", each off, optional or required
  • Logged-in WordPress users skip the questions; "Skip, just chat" if you allow it
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  • Opens full screen on phones, or hide it on phones
  • Hide it on chosen pages, such as /checkout/
  • Unread count on the launcher; an unread reply follows the visitor to the next page
  • "Show my earlier conversations": a code by email picks up earlier chats on a new device
  • Works with the keyboard and screen readers, checked with axe against WCAG 2 A and AA
  • Draws itself in its own Shadow DOM, so your theme’s CSS doesn’t change it
  • A live preview in the settings that updates as you type

Shared inbox

17 features
  • Every chat, email reply and AI conversation in one inbox inside wp-admin
  • A full-screen app in its own browser tab, opened from the admin menu or the admin bar
  • Views: All open, Mine, AI, Waiting, Email, Snoozed, Resolved and Rated good, with counts
  • Filters, and saved views of your own
  • Search across people, messages and emails
  • Assign to yourself, a teammate or back to the queue
  • Resolve, and the chat reopens when the visitor writes again
  • Snooze until a time or until the visitor replies
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  • Private notes the visitor never sees
  • Saved replies with shortcuts (type !deposit) and placeholders such as {first_name}
  • Type ? to search your help docs and drop a link into the reply
  • Collision check: you’re asked before replying when someone else is already replying
  • Bulk actions: resolve, reopen, snooze, assign, mark read and delete
  • Command palette (Ctrl+K or Cmd+K) and keyboard shortcuts (J, K, R, N, E, T, S, X)
  • Slash commands: /note, /snooze 4h, /remind tomorrow call back
  • The person on the right: name, email, account, device, location and the pages seen this visit
  • A setup checklist for administrators until the setup is done

AI agent

14 features
  • Answers visitors around the clock from your own help docs, pages and products
  • Shows the help docs each answer came from
  • A "Talk to a person" button on every AI answer
  • Hands over for refunds, billing, account changes, discounts, a bug, an upset visitor or a request for a person
  • Tells your team in a few words why it handed over; the chat shows "Needs a person"
  • Take over with one reply; hand the chat back to the AI at any time
  • Steps in when someone is online but hasn’t replied (after 1 minute by default)
  • Offers a person after 6 AI replies that didn’t solve it (you set the number)
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  • Never states a price, discount, date or promise that isn’t in your docs or your store
  • Suggest a reply: a draft from your docs for an operator to check and send
  • Summarise for the team: a short summary of a long chat as a private note
  • Tone (friendly and brief, neutral or formal), reply language and up to 4,000 characters of extra instructions
  • Can answer replies that arrive by email too (off by default)
  • Checks free dates and prices, with a booking link that has the dates filled in Needs Rentals & Bookings 1.0.16+

AI knowledge, keys & budget

14 features
  • Choose what the AI may read: help docs, pages, blog posts, WooCommerce products and EDD downloads
  • For each kind: all, chosen ones or none
  • Re-indexes a page by itself when it’s updated
  • Leaves out pages older than 12 months (you set it), so old prices aren’t quoted
  • Live prices from your store, including EDD variable prices and the licence renewal discount
  • For logged-in or verified visitors: their orders, licences and renewal dates, for that visitor only
  • Suggests facts to remember about a person; an operator keeps or dismisses each one
  • Bring your own key: OpenRouter, Anthropic, OpenAI, Google or any OpenAI-compatible URL
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  • You pay the AI provider directly at their token price, with no per-chat fee from us
  • A monthly budget (US$20 by default); when it’s reached, chats go to a person or email
  • This month’s spend, chats, cost per chat and time to the first word
  • Try it: ask a question the way a visitor would, before you switch it on
  • A fallback model if the first one errors or is slow
  • Without a key, chats simply go to people and email

Email follow-up

12 features
  • A reply the visitor hasn’t read goes to them by email after 10 minutes (you set it)
  • Several replies in a row go in one email
  • Their email reply comes back into the same conversation, marked "via email"
  • "Continue in chat" opens the conversation in the browser, on any device
  • An email sent to your mailbox starts a conversation in the inbox
  • Send as Auto: in the chat while they’re online, by email once they’ve left
  • A transcript by email after the chat (on by default)
  • Mailboxes by IMAP, a mail pipe or a webhook (raw MIME, JSON or Brevo inbound parsing)
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  • A header self-test checks that replies thread into the right conversation
  • Sent through WordPress’s own mail, so any SMTP plugin works
  • A "Stop emailing me" link in every email, and never a tracking pixel
  • Limits per conversation, per person per day and per sender, and auto-reply loops caught

Live visitors & proactive messages

13 features
  • Who is on your site now, on a list and a world map
  • Counts: online now, chatting, with the AI, waiting for a person, people you know, from search
  • The map is drawn by the plugin: no map service, no key, nothing leaves your browser
  • Each visitor’s location, current page and status; filter by country, device and source
  • Message a visitor first; it shows above their chat button
  • Proactive messages by page, seconds on the page, visit number, device, logged in or who can answer
  • Proactive messages by cart value Needs WooCommerce or EDD
  • From a person on your team, the team, or the AI assistant
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  • Shown, opened and replied counts for each proactive message
  • A cap on proactive messages per visit, and "show again after N days"
  • Visitors in a background tab stay listed as Away Coming soon
  • Logged-in customers shown by name before they chat (with consent; staff never listed) Coming soon
  • Visitor details: this visit’s pages with time on each, earlier visits, source and campaign tags Coming soon

Routing, office hours & ratings

11 features
  • Who answers first: a person, else the AI, else email (or the AI first, or no AI)
  • Share chats round robin, to the least busy, or let operators pick them up
  • Routing rules by page, words in the message, product page, customer, logged in, country, language or office hours
  • Send a rule’s chats to anyone, the least busy, a group, the AI (with its own instructions) or email
  • What happens if nobody can answer, for each rule
  • Groups of operators, and the most chats each one takes at once
  • Moves a waiting chat to the next operator when its operator went away
  • Office hours with your time zone, weekly hours and holidays
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  • Outside hours: the AI answers, or the chat asks for an email
  • Ratings: "How was this chat?" with Good or Bad and an optional comment
  • A "Rated good" view in the inbox

Notifications

9 features
  • A sound and browser notifications for new chats and messages
  • Push to phones and installed apps with the browser’s own Web Push: no third-party service
  • No app to install from a store
  • Works in Chrome, Edge and Firefox, on Android, and on iPhone and iPad (iOS 16.4+) from the Home Screen
  • Each operator turns notifications on for their own devices, with a test button
  • A list of your devices with a delivery log
  • Notifications go to the chat’s operator, or first to the group its rule chose
  • Email operators when a chat waits 3 minutes (you set it)
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  • Email admins when the AI budget is reached or a mailbox or push fails

Contacts

5 features
  • Everyone you know in one searchable list: named, with an email, or who chatted
  • A full profile with their conversations, visits and the facts your team noted
  • Merge two people into one, and block a person (managers)
  • Earlier conversations follow a person who proved their email on a new device
  • Export a person’s data or delete them (administrators)

Purchases beside the chat

8 features
  • What the person bought, read live from your store: no copy, no sync, no second login Needs WooCommerce or EDD
  • Lifetime spend and the last order in the side pane
  • Every paid order with its date, products, amount and status, and a link to the customer in your store
  • Licences with status, renewal date and price, and sites Needs EDD Software Licensing
  • Subscriptions Needs WooCommerce Subscriptions or EDD Recurring
  • Licence keys masked; revealing one is an administrator right and is logged
  • Shown only for a person you know for sure: logged in, or with an email they proved
  • Other stores can add their purchases with a developer filter

Files

4 features
  • Visitors attach images, PDF, text, CSV, ZIP, Word and Excel files after their first message
  • Operators attach files from the reply box
  • Files are checked by their content; nothing executable
  • Stored under random names in a private folder and served only through signed links

Privacy & GDPR

13 features
  • Conversations, people, email replies and the AI’s index stay in your own WordPress database
  • Visitor tracking only with consent; chatting never needs it
  • Consent from your cookie banner, the WP Consent API, or a fixed choice
  • Global Privacy Control counts as a no
  • A chat terms line with Agree and Withdraw
  • IP addresses are never stored; locations from Cloudflare or a local DB-IP file, rounded
  • Retention for each kind of data, deleted by a daily job (conversations 24 months by default)
  • Export and erase in WordPress’s own privacy tools, and on each person’s profile
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  • An audit log of exports, deletions, revealed keys, merges and rule changes
  • Suggested text for your privacy policy
  • AI requests ask the provider not to collect data; zero-data-retention hosts only, by default
  • Emails, phone numbers and card-like numbers hidden from the AI (on by default)
  • Chat events to Google Analytics, with no message text, email or name (you can switch it off) Coming soon

Security & roles

7 features
  • A Chat operator role, and six capabilities you can give to any role
  • Operators answer chats; settings, merges, exports and licence keys are separate rights
  • Every API route needs the right capability, except a short guarded list for the widget
  • A visitor only ever reaches their own conversations
  • Messages and names stored and shown as plain text, never HTML
  • API keys, mailbox passwords and the socket secret encrypted with libsodium
  • Spam limits per browser and per IP address

Setup & hosting

9 features
  • A WordPress plugin: upload, activate, and the chat bubble shows straight away
  • Runs on any WordPress host: WordPress 6.6+ and PHP 8.1+
  • Its own database tables, not posts or comments
  • Polling out of the box, which works on any host
  • Optional WebSocket for instant messages (Soketi, Laravel Reverb or Pusher), with a fallback to polling
  • Caching plugins (WP Rocket, LiteSpeed Cache, Autoptimize, SiteGround Optimizer) leave the widget alone
  • Export and import of the settings
  • A licence key brings automatic updates; the chat works the same without it
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  • Optionally deletes all chat data when you delete the plugin (off by default)

Integrations & API

10 features
  • WooCommerce: orders, subscriptions and live prices Needs WooCommerce
  • Easy Digital Downloads: orders, licences, renewals and live prices Needs EDD
  • BetterDocs: your knowledge base as the AI’s source Needs BetterDocs
  • Rentals & Bookings: live availability and prices in the AI’s answers Needs Rentals & Bookings 1.0.16+
  • WP Consent API and your cookie banner
  • Any SMTP plugin for email; Brevo inbound parsing for replies
  • Cloudflare country headers for locations
  • A REST API under /wp-json/silc/v1
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  • WP-CLI: the minute job, mail, the AI’s knowledge, Try it and spend
  • Filters and actions for routing, consent, purchases, the AI’s prompt, tools and models, and email

Answer every visitor, from inside WordPress

Live chat, an AI agent that answers from your own pages, and email follow-up, in one plugin. Your conversations stay in your WordPress database.

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