Compare
A LiveChat alternative that runs inside WordPress
LiveChat is a hosted chat service. Sales Igniter Chat is a WordPress plugin: your team answers from wp-admin, the AI agent answers from your own pages, and every conversation stays in your own database.
LiveChat facts from LiveChat’s own pages ยท Sources
New customers on livechat.com now get Text plans: "the next product from the team behind LiveChat", with a shared inbox, ticketing and an AI Agent in one subscription. Existing LiveChat accounts keep their plan and price. The facts below are for Text.
What LiveChat does well
LiveChat’s team now sells Text: live chat with a shared inbox, ticketing and an AI Agent, aimed at turning chats into sales.
- A WordPress plugin; with WooCommerce, the shopper’s live cart and order history show in the chat.
- An AI Agent on every plan that learns from your pages, files and help articles.
- Selling through Shopify built in: a live catalog, cart recovery and a checkout chat widget.
- Track live visitors on your site: 50 at a time on Essential, 400 on Growth.
- Data stored in the US or, if you choose it, the EU; support around the clock.
Who it suits
Shops and sales teams that want chat tied to revenue, priced per user: Essential is "for small teams earning their first revenue from chat".
Where Sales Igniter Chat is different: website live chat inside WordPress
- Inside WordPress. A plugin, not a separate service: the inbox opens from wp-admin, and operators are WordPress users.
- Your own database. Conversations, people, email replies and the AI’s index are stored in your WordPress database.
- The AI answers from your own pages, docs and products, shows its sources, and quotes prices only from your store.
- Orders beside the chat. WooCommerce and Easy Digital Downloads purchases, licences and renewals, read live.
- Email follow-up. A reply the visitor missed goes out by email; their answer lands back in the same chat.
- No per-seat fees, and the AI is billed by your own provider at its token price.
LiveChat and Sales Igniter Chat, side by side
| Feature | LiveChat | Sales Igniter Chat |
|---|---|---|
| Where it runs | A hosted service with a WordPress plugin | A WordPress plugin. The inbox is in wp-admin, in its own full-screen tab |
| Where conversations are stored | Text’s servers: in the US by default, or in the EU if you choose it when you subscribe | Your WordPress database (conversations, people, email replies and the AI’s index) |
| How the AI agent is billed | AI resolutions included: 10 a month on Essential, 200 on Growth. Extra packages of 50 resolutions for $49.50 (about $0.99 each) | Your own AI key, at the provider’s token price, with a monthly budget. No per-chat fee from us |
| WooCommerce and EDD orders beside the chat | WooCommerce: the shopper’s live cart and order history in the chat; Shopify selling built in. Easy Digital Downloads isn’t listed | Yes: WooCommerce and Easy Digital Downloads orders, licences and subscriptions, read live |
| Live visitors on a map | Yes: live visitors tracked, 50 at a time on Essential, 400 on Growth | Yes, on a map shipped with the plugin (no map service; nothing leaves your site) |
| Email follow-up in the same conversation | Ticketing with email forwarding addresses in the same inbox, and chat transcripts by email | Yes: unread replies go out by email, and email replies come back into the same chat |
| Pricing per seat (operator) | Per user: Essential $25 a user a month billed monthly ($19 billed yearly), Growth $99 ($79) | No per-seat fees: add every operator as a WordPress user |
What it costs each month
Licence plus AI, for one site. Sales Igniter Chat includes every operator; LiveChat is priced here for one operator.
| AI chats a month | 500 | 2,000 | 10,000 |
|---|---|---|---|
| Sales Igniter Chat, first year$99 licence ($8.25 a month) + AI on DeepSeek V4.1 Flash with your own key | $10.32 | $16.51 | $49.56 |
| Sales Igniter Chat, from the second year$59 a year ($4.92 a month) + the same AI | $6.98 | $13.18 | $46.23 |
| LiveChatEssential ($25 a user a month, 10 AI resolutions) or Growth ($99, 200), billed monthly; extra resolutions $49.50 per 50 | $396Growth | $1,881Growth | $9,801Growth |
| You save with Sales Igniter ChatLiveChat minus Sales Igniter Chat at the first-year price ($99); from the second year ($59) you save $3 a month more | $386a month$4,628 a year97% less | $1,864a month$22,374 a year99% less | $9,751a month$117,017 a year99% less |
Our figures: 3 AI replies per chat, about 3,450 tokens in and 285 out per reply (measured on our own site; a small sample), at DeepSeek V4.1 Flash’s list price of $0.30 per million tokens in and $1.20 out. LiveChat (Text): monthly list prices, one user; each extra user adds $25 a month on Essential or $99 on Growth. Extra AI resolutions come in packages of 50 for $49.50; we count them at $0.99 each. The cheaper of Essential and Growth is used. Every AI chat is counted as a resolution here, so at a lower resolution rate their AI cost is lower. Change the numbers in the cost calculator.
Switching from LiveChat
Most of it is settings in one place. Your earlier LiveChat conversations stay in LiveChat; new ones start in Sales Igniter Chat.
- 1
Install the plugin
Upload Sales Igniter Chat under Plugins, activate it, and enter your licence key. The chat bubble shows straight away.
- 2
Set up the widget
Your colours, greeting and reply time line under Widget, with a live preview. Set office hours and who answers first under Routing and hours.
- 3
Switch on the AI agent
Add your own AI key, choose what the AI may read (help docs, pages, products) and click Re-index now. Ask it questions with Try it first.
- 4
Connect email
Add a mailbox under Settings, Email, so replies a visitor missed go out by email and their answers come back into the chat.
- 5
Invite your team
Give everyone who answers chats the Chat operator role. Each one turns on notifications for their phone and browser.
- 6
Remove LiveChat
Take LiveChat’s chat code or plugin off your site, so visitors see one chat bubble.
Questions about LiveChat alternatives
Can I import my LiveChat conversations?
No. Sales Igniter Chat doesn’t list an importer for other chat services. Keep LiveChat for your history, and new conversations start in Sales Igniter Chat.
Where are my conversations stored?
In your own WordPress database, in the plugin’s own tables. When the AI answers, the conversation goes to the AI provider you chose; by default only to hosts that keep no data, and with emails and phone numbers hidden.
Does it work without the AI agent?
Yes. Without an AI key, chats go to the people who are online, and to email when nobody is.
What does the AI cost?
You pay your AI provider directly, at their token price, with no per-chat fee from us. On our own site an AI chat has cost about $0.0019. A monthly budget (US$20 by default) stops AI answers when it’s reached.
How much is Sales Igniter Chat?
US$99 for one site for the first year, then US$59 a year; US$299 for 10 sites, then US$149 a year. Support and updates renew automatically each year and you can cancel at any time. Every operator is included: no per-seat fees. The AI is billed separately by your own AI provider.
Sources
LiveChat facts come only from LiveChat’s own pages, listed here; Sales Igniter Chat facts from its documentation. Prices are list prices in US$, billed monthly unless marked otherwise.
Try Sales Igniter Chat next to LiveChat
Put the chat on your own WordPress site and see the inbox, the AI agent and the widget answer your visitors.
